If an external modem is being used, check the physical connectivity between the modem and the computer. A problem in the network between the modem and the RAS server might have caused the basic dial-up or, in the case of a broadband connection, PPPoE connection, or VPN tunnel to fail.Ĭheck connectivity between the modem and the telephone/cable connection jack. The following are possible reasons for the failure. This error appears when the modem (in the case of dial-up or broadband connections) or tunnel (in the case of VPN connections) is disconnected due to a network failure or a failure in the physical link to the modem. Message: The modem (or other connecting device) was disconnected due to link failure. If you have other types of network disconnections you may also have to check your network/phone cables for possible failure.Īs expained in website:

DHCP) some modem/routers needs ALG Settings to be enabled for Virtual Private Network(VPN) to work (ex. Check your network devices for possible misconfigurations (ex.

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