To do so, click on the Profile picture, select Profile settings from the drop-down. Agents can authorize their accounts from their profile settings. Agents can follow the instructions specified in the email to authorize their Freshservice account.Ģ. Once the integration has been enabled by the Admin, agents will have to authorize their Freshservice account to use it. Select the checkbox against the option “Allow agents to schedule meetings with ticket requesters” if you wish to allow agents to schedule meetings with requesters to resolve any issues they may have.įinally, hit Enable to finish the process and enable the auto-sync of calendar events In the page that follows, select the checkbox against events that you wish to sync with the Office 365 Calendar account i.e Tasks and Changes. Sign in with your credentials to continue.ģ. Upon clicking on Install, you will be redirected to your Office 365 login page to authorize Freshservice to access your Office 365 account. Go to the Admin console and click on Apps and search for office 365 calendar and click on Install.Ģ. To get started with setting up the Office 365 Calendar integration for Freshservice, follow the instructions below:ġ. Freshservice will automatically suggest best times based on the schedules of both the agent and requester.Freshservice will automatically suggest best times based on the schedules of both the agent and requester. In addition, if agents need to meet the requester to resolve an issue, they will be able to schedule meetings with requesters at a mutually convenient time from right within the ticket interface.

This allows them to know what their schedule looks like if service desk activities are added on top of their non-service desk activities such as team meetings, for example. The integration between Freshservice and Office 365 Calendar allows agents to sync scheduled Tasks and Changes in Freshservice with their Office 365 Calendar account, in real-time. and uses Freshservice to run your service desk, here’s the Office 365 Calendar integration to make both of them work together, better. If your organization relies on Microsoft Office 365 for emails, documents, calendars, etc.

Add tasks to outlook calendar