Total workforce management includes all these types of human talent in its broadest sense, no matter whether they are permanent hires or any type of contingent worker. Often, it helps to not only look at the contract types but also the procurement and administration process to categorize workers into the appropriate segment.

The classification of external workers in the respective categories is fluid. They can be the classic temporary contingent worker, freelancer or consultants, gig economy workers, or outsourced services. Internal workers are categorized as full-time or part-time employees which are on the company’s payroll. The productized integration between SAP Fieldglass and SAP SuccessFactors provides a sturdy solution to connect the systems and workflows while ensuring transparency, visibility, and market insights. Businesses must be able to better manage and analyze their permanent employees and external staff. The composition of the workforce has changed in recent years, with almost half of the workforce being external workers. So much so, that total workforce management is the “gold standard” when it comes to managing companies’ internal and external workforce categories holistically.

What started out as a buzzword, has become a joint strategy for human resources, procurement and IT systems landscape.

In the last few years, the concept of total workforce management made it to the boardroom.

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